Reference

Terms & Conditions that protect your account and payouts

When you open an account with us, these terms define how we handle your deposits via DANA, OVO, GoPay and QRIS, how we keep your data safe, and…

Account ownership and accessPayment method rulesData and privacy protectionWithdrawal verification processSupport and dispute resolution
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macau pool Terms & Conditions that protect your account and payouts
GET IN TOUCH

How to contact us about your terms and account

If you need to clarify any part of these terms, dispute a charge, or request changes to your account, we have multiple ways to reach us.

Email Support Send account policy questions and withdrawal issues to [email protected]. We respond within 24 hours on weekdays.
Live Chat Open the chat widget in your account lobby. Available 09:00–23:00 Indonesia time, Monday to Sunday, for immediate account or terms clarification.
Account Settings Update your payment method, contact details and security settings directly in the account menu. Changes take effect immediately after confirmation.
SECURITY AND DATA

How we protect your account, data and withdrawals

Your account is protected by encryption and multi-factor verification on login and withdrawal. We store your payment information (DANA, OVO, GoPay, QRIS credentials) securely and never share it with third parties.

Account Encryption

All account data and payment details are encrypted end-to-end. Login requires your password; withdrawals require additional verification through your registered email or phone.

Payment Security

DANA, OVO, GoPay and QRIS details are tokenised and never stored in plain text. Deposits and withdrawals are logged and matched to your verified identity before processing.

Data Retention

We keep your account records for seven years after closure or your request. You can request a full data export or deletion at any time through support or your account privacy settings.

Withdrawal Verification

Before we send funds, our team confirms your identity, checks for fraud flags, and ensures the destination DANA, OVO, GoPay or QRIS wallet matches your account. This typically takes one to three business days.

Cookies and Tracking

We use cookies to keep you logged in and remember your game preferences. You can disable non-essential cookies in your account settings without losing core functionality.

Policy Changes

If we update these terms, we email you 14 days before the change takes effect. Continued use of your account means you accept the new terms. You can request a summary of changes anytime.

Your questions about macau pool terms answered

These FAQs cover the most common questions players from Bandung to Surabaya ask about our account rules, payment terms and data handling. If your question isn't answered below, contact our support team via live chat or email.

No. One account per person, per device is required by our terms. If we detect multiple accounts linked to the same identity, payment method or device, we may suspend or close them. You can keep one active account across all your devices (phone, tablet, desktop).

Inactive accounts remain open indefinitely, but your deposit may be subject to dormancy terms depending on local law. Contact us before closing the account yourself; we can put your funds on hold or return them to your registered DANA, OVO, GoPay or QRIS wallet.

Withdrawal requests are processed within one to three business days after we verify your identity and check for fraud. Funds go back to your original DANA, OVO, GoPay or QRIS account. Weekends and public holidays may add time; we'll show you the status in your account history.

Deposits cannot be reversed after they leave your DANA, OVO, GoPay or QRIS wallet and enter your macau pool account. Withdrawals can be cancelled within two hours of your request if we haven't sent them yet. Contact live chat to cancel before processing begins.

We keep your account login, payment history, game records, and identity details for seven years after your account closes or you request deletion. You can download a copy of your data or ask for deletion anytime through account settings or by emailing [email protected].

Report it to us immediately via email or live chat with the transaction date and amount. We'll investigate and work with your payment provider to trace the charge. Do not dispute it directly with your bank without notifying us first, as this may delay resolution.

Yes. Request closure through account settings or by emailing [email protected]. We'll verify your identity, process any pending balance to your registered payment method, and mark the account as closed. You can reopen it later by logging in again, depending on local law.

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